Refund & Return Policy

Effective Date: 15 September 2026

At Boloka, a brand of Green Villa Brands, customer satisfaction is important to us. This Refund & Return Policy explains the conditions and process for requesting a return or refund for products purchased through wallok.in.

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1. Refund & Return Eligibility

We may accept return and refund requests when the following conditions are met:

• The refund or return request is made within 48 hours of delivery.
• The product is unused and uninstalled.
• The product is in its original condition and packaging.
• The customer provides clear photographs of the product and packaging when requested.
• The product is returned to us for inspection where required.

All return and refund requests are subject to verification and approval by Boloka / Green Villa Brands.

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2. How to Request a Return or Refund

If you wish to request a return or refund, please contact us within 48 hours of receiving your order.

You can contact us using the email address or phone number provided below.

Please provide your order details along with clear photographs showing the product, packaging and the reason for the return or refund request.

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3. Return Process

Once we receive your return request, our team will review the information and may request additional photographs or details for verification.

If the return is approved, we may arrange a return pickup from the delivery address where applicable.

Customers should pack the product securely in its original packaging so that it is protected during transportation.

Once the returned product reaches our warehouse, it will be inspected to determine whether it meets the return conditions.

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4. Refund Process

If the returned product is approved for a refund after inspection, the eligible refund will be initiated.

Refunds will generally be processed within 7 working days after the returned product has been received and successfully inspected.

The refund will normally be credited through the original payment method used for the purchase.

The time taken for the amount to appear in your account may vary depending on your bank or payment service provider.

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5. Damaged or Incorrect Products

If you receive a product that is damaged, defective or different from the product you ordered, please contact us within 48 hours of delivery.

Please provide clear photographs of the product, packaging and the issue so that our team can verify the claim and determine the appropriate resolution.

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6. Non-Refundable Conditions

A return or refund may not be accepted in the following circumstances:

• The product has been used or installed.
• The product has been damaged after delivery due to handling or installation.
• The request is made after 48 hours from delivery.
• The product has been altered, cut or modified after delivery.
• The product is returned without the required original packaging.
• The issue is caused by incorrect measurements provided by the customer.
• The issue is caused by improper installation or unsuitable surface preparation.

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7. Wallpaper & Window Film Products

Wallpaper and window film products require accurate measurements and proper installation. Customers are responsible for checking the required size, quantity, colour and design before installation.

Once a wallpaper or window film product has been cut, installed, applied or otherwise altered, it may not be eligible for return or refund.

Slight differences in colour or appearance may occur due to differences in screen settings, lighting conditions and the nature of printed materials. Such minor variations may not qualify as a product defect.

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8. Return Pickup

Where a return is approved, Boloka may arrange a return pickup through its designated courier partner.

Customers should not send products back independently unless specifically instructed by our team.

The product should be securely packed and made ready for pickup.

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9. Order Cancellation

Cancellation requests should be made as soon as possible after placing an order.

Once an order has been processed, dispatched, customised, cut or prepared for delivery, cancellation may not be possible.

For cancellation requests, please contact us using the details below.

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10. Contact Us

For any questions or assistance regarding returns, refunds or damaged products, please contact:

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By purchasing products through wallok.in, you acknowledge that you have read and understood this Refund & Return Policy.