Terms & Conditions
Effective Date: 07 September 2026
Welcome to Boloka, a brand of Green Villa Brands. These Terms & Conditions govern your access to and use of our website wallok.in and the purchase of our wallpaper and window film products. By using this website or placing an order, you agree to these Terms & Conditions.
1. About Boloka
Boloka is a brand operated by Green Villa Brands, offering wallpapers, peel & stick wallpapers, wall décor products, window films and related interior surface solutions.
Throughout this website, the terms "Boloka", "we", "us" and "our" refer to Boloka / Green Villa Brands.
2. Use of Our Website
You agree to use this website only for lawful purposes. You must not use the website in a way that may damage, disable, overburden or interfere with its normal operation.
You must provide accurate and complete information when placing an order or contacting us.
3. Products & Product Information
We make reasonable efforts to display our wallpaper and window film products, colours, patterns, sizes and images as accurately as possible.
However, colours may appear slightly different depending on your screen, monitor, mobile device or lighting conditions. Minor variations in colour, texture or print may occur and may not be considered a product defect.
Customers are responsible for checking the required measurements before placing an order, especially for wallpaper and window film products.
4. Prices & Payment
All product prices displayed on wallok.in are subject to change without prior notice.
We may offer discounts, promotional prices or special offers from time to time. Such offers may have their own terms and validity periods.
Orders must be paid using the payment options available on our website at the time of purchase.
5. Placing an Order
When you place an order on our website, you are making a request to purchase the selected products.
An order confirmation does not necessarily guarantee availability in every situation. We reserve the right to cancel an order in cases such as incorrect pricing, product unavailability, payment issues or suspected fraudulent activity.
If an order is cancelled by us after payment has been received, the applicable amount will be refunded through the original payment method, subject to the applicable payment and refund process.
6. Order Cancellation
Customers may request cancellation of an order before it has been processed or dispatched.
Once an order has been processed, dispatched, customised or prepared for delivery, cancellation may not be possible.
For cancellation requests, please contact us as soon as possible using the contact details provided below.
7. Shipping & Delivery
We aim to dispatch and deliver orders within the estimated time shown on the website or communicated at the time of purchase.
Delivery timelines may vary depending on the delivery location, courier service, weather conditions, holidays, operational issues or other circumstances beyond our reasonable control.
Customers are responsible for providing a correct and complete shipping address and contact information. Delays caused by an incorrect or incomplete address may be the customer's responsibility.
8. Damaged or Incorrect Products
If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery.
Please provide clear photographs of the product, packaging and the issue so that we can verify the claim and provide the appropriate resolution.
9. Returns & Refunds
Customer satisfaction is important to us. Refund requests may be accepted subject to the following conditions:
- The refund request must be submitted within 48 hours of delivery.
- The product must be unused and uninstalled.
- The product must be returned in its original packaging.
- Clear photographs of the product and packaging may be required for verification.
Refund Process
Customers can contact us through the email address or phone number provided below. After verification, we may arrange a return pickup where applicable.
Once the returned product reaches our warehouse and passes inspection, the eligible refund will be initiated.
Refund Timeline
Eligible refunds will generally be processed within 7 working days after the returned product has been received and inspected.
Refunds will normally be credited through the original payment method.
Non-Refundable Conditions
Refunds may not be provided when:
- The product has been used or installed.
- The product has been damaged after delivery due to handling or installation.
- The refund request is made after 48 hours of delivery.
- The product is returned without its original packaging where such packaging is required.
- The issue is caused by incorrect measurement or improper installation.
10. Wallpaper & Window Film Installation
Customers are responsible for ensuring that the wall, glass or other surface is suitable for installation before applying wallpaper or window film.
Proper surface preparation and installation are important for achieving the expected result. Once a wallpaper or window film has been cut, applied, installed or altered, it may not be eligible for return or refund.
We recommend checking the product, design, colour and measurements before beginning installation.
11. Customer Responsibility
Customers are responsible for reviewing product information, measurements, colour selection and quantity before completing an order.
Boloka / Green Villa Brands will not be responsible for issues resulting from incorrect measurements, unsuitable surfaces, improper installation or misuse of the product.
12. Intellectual Property
All content available on this website, including the Boloka name and logo, product images, graphics, text, designs and other materials, is owned by or licensed to Boloka / Green Villa Brands, unless otherwise stated.
You may not copy, reproduce, modify, distribute or commercially use our content without prior written permission.
13. Website Availability
We aim to keep wallok.in available and functioning properly, but we do not guarantee that the website will always be uninterrupted, error-free or available at all times.
We may temporarily suspend or modify parts of the website for maintenance, updates, security or operational reasons.
14. Limitation of Liability
Boloka / Green Villa Brands will not be responsible for losses or damages arising from improper installation, incorrect measurements, misuse of products, incorrect information provided by the customer, or circumstances beyond our reasonable control.
15. Changes to These Terms
We may update or modify these Terms & Conditions from time to time. Any updated version will be published on this page with a revised effective date.
Continued use of our website after changes are published means that you accept the updated Terms & Conditions.
16. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.
17. Contact Us
If you have any questions regarding these Terms & Conditions, orders, returns or refunds, you can contact us using the details below:
Brand: Boloka
Company: Green Villa Brands
Website: wallok.in
Email: greenvillasolution@gmail.com
Phone: 9354030875
By using wallok.in or placing an order with Boloka, you acknowledge that you have read, understood and agreed to these Terms & Conditions.
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